Proof.de Support Chat Software updated

Today we updated our chat software Livezilla Pro to offer you even more comfort and speed in the chat. Simply contact us directly via chat … a lot of minor details or brief queries can be dealt with quickly and conveniently.

In addition to security updates and performance improvements, the chats should now be even more reliable in every possible browser and PC combination. Uploading and downloading files such as screenshots in the chat history should also be improved.

A word about data protection: We don’t use any supposedly free chat solutions based in Las Vegas, we care about the protection of your data and your anonymity in the chat:

  • We use the chat software of LiveZilla GmbH from the beautiful town of Singen in Baden-Württemberg,
  • anonymise or mask automatically the last 6 digits of your IP address,
  • host the chat software on our own server and
  • have of course SSL-encoded the chat with you.
  • All data is transmitted purely via our server,
  • there is no access by third parties and
  • Livezilla works without cookies.

So please don’t be surprised if you already have an order in your shopping cart and then start a chat with us, that we neither see who you are nor what you want to order from us. We only chat with “Guest 0288” or “Guest 6452″… only if you tell us your order number or your name, you will be “recognisable” as a person or company in the chat.

Update of shop.proof.de successfully completed

Shortly before Christmas, we initiated a major shop update, and adapted and improved numerous detail functions. But we are especially pleased that the update went without any major disruption for our customers, and that the shop was online and accessible for only a few hours, even though the update had to be carried out at the live shop.

The most important point for us was to update the upload area. The new file upload can now process up to 2GB per file and up to 50 files per article and: The upload now starts automatically, and does not need to be started first. We are thinking about increasing the file limit further here, but we really recommend our customers to simply zip many small files and upload the .zip file before uploading. This helps with the overview, and also helps us in handling.

Another new feature is that now all upload areas of all articles are uploaded in parallel and after successful upload all data is displayed appropriately for the articles. Only after the successful last upload the overview page is updated.

The overview of the loaded data has also improved.

Due to an updated shipping module we have more and more variable shipping methods at our disposal. Thus, starting next year, we will also be able to offer a UPS Express before noon, presumably parallel to the DHL Express before noon.

This is how well organized the new shipping selection now looks

The most important point for us, however, is that the integration of the external modules has now changed so that we can import updates to the shop without having to touch all external modules at the same time. This will give us a lot of flexibility and allow us to respond even faster to better functions in the future and implement them in the shop.

A lot of changes in the background are security patches and an update to a current PHP version, which makes the shop overall more performant and secure.

Next year we are planning a graphical update of the shop before, which will make the website even clearer and faster.

Even more safety: shop.proof.de now with strong SSL encryption

We have used the past few weeks, to protect our proof Store shop.proof.de with a SSL certification (EV). Thus the whole communication between you and the shop is protected with a high level of encryption.
shop.proof.de: SSL Verschlüsselung ist sofort sichtbar

You recognize the active encryption by slight green bar in the browser. If you click on the lock, you will get more information about the certificate and the issuing body GeoTrust. And you can see at first glance: you are really connected to the Proof GmbH in Tübingen.
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